Shipping & Returns

Shipping Policy


American Munchies is committed to providing our customers with the very best customer service. American Munchies complies fully with the Consumer Contracts Regulations 2013 legislation.

 

Handling Times
We can require 1-3 working days to process your order and get it ready to be sent out but it can take us between 7-10 working days during the busiest times of the year (e.g. Black Friday, Christmas). Once your order has been sent out, you'll receive a notification of dispatch email from us which will include a tracking link for your parcel.

Return & Exchange Policy

American Munchies is committed to providing our customers with the very best customer service. American Munchies complies fully with the Consumer Contracts Regulations 2013 legislation.

Returns and Refunds                                                                 

American Munchies is happy to accept and refund unopened items, for any reason, within 14 days of delivery, from the following product ranges:

  • Sweets and Candy

  • Food and Groceries

  • Drinks and Soda

American Munchies cannot accept any returns for perishable or bespoke goods. This includes:

  • Sweets and Candy with less than 2 months best before date upon delivery

  • Food and Groceries with less than 2 months best before date upon delivery

  • Drinks and Soda with less than 2 months best before date upon delivery

  • Gift hampers

If you change your mind about a product that we can accept for a return (non-perishable goods), we will be happy to refund the basic cost of delivery of getting those goods to you in the first place. You must cover the cost for returning unwanted goods; we won't refund the amount you pay to get the goods back to us.

In the event that your order arrives in a damaged or faulty condition, American Munchies is happy to offer a free replacement upon the production of photographic evidence. This evidence is required simply so that we may process a claim with our courier and recover the cost of the damaged goods. American Munchies is happy to offer a refund for damaged goods should you wish to return them to us instead.

Heat Damaged Items

Please note that there is some risk that chocolate or other heat-sensitive candies will arrive melted. Unfortunately, we cannot control the temperature and conditions the products are exposed to once they leave our fulfilment centre.  These items will return to their normal state if they are allowed to cool or placed in the fridge. We do not consider these items defective or damaged and our returns policy does not apply to them.